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May 15, 2024 in

Business Office Department

Location 200 I ST NE, Miami, OK
Job Status Full-time
FLSA Status Non-Exempt
Reports To Bursar
Grade/Level Classified
Amount of Travel N/A
Work Schedule 40 hrs. week, M-F
Position Supervised N/A

Job Description

POSITION SUMMARY

We are looking for a pleasant and friendly Cashier to join our team! As a Cashier, you will be responsible for different cashiering, receptionist, and clerical duties related to the Bursar Office. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction.

The Cashier communicates daily via in person, phone, and email with students, third party billing, college personnel and authorized entities. The individual in this position processes cash and checks for students, third party payers, staff, and other departments. The Cashier interacts daily with partnering student service in solving problems and answering questions regarding payments, billing, restrictions, protections, current balances due, collections, refunds, etc.

ESSENTIAL FUNCTIONS

  • Provide customer-service oriented interaction in all telephone and email responses to students, faculty and staff.
  • Monitor and respond to incoming text, emails, and phone calls daily.
  • Assist in directing students and guests.
  • Receive and receipts cash/credit card/check payments, third party payments and departmental receipts.
  • Maintain cash drawer;
    • Balances cash drawer against receipts.
    • Resolves discrepancies.
  • Assist students in analyzing and understanding their statements.
  • Invoice third parties and consult with outside agencies regarding payment of student accounts.
  • Assist in the student refund check process, coping and mailing.
  • Manage assigned housing applications and deposits, incoming and outgoing.
  • Assist with NEO meal plan cards.
  • Aid other staff members during peak periods through sharing job responsibilities and working on special projects, when capable.
  • Process paper documents utilizing the imaging and electronic document management system.
  • Assist individual departments with departmental charges.
  • Ensure strict confidentiality of financial records.
  • Maintain regular attendance.
  • Other duties as assigned.

POSITION QUALIFICATIONS

  • High School graduate or equivalent required
  • Cash handling experience
  • Customer service experience

OTHER REQUIREMENTS

Must have good interpersonal skills; verbal and written communication skills; proficient in Microsoft Office Suite, especially Excel; ability to work in a fast-paced atmosphere; friendly and able to deal with stressful situations; demonstrated willingness and ability to act ethically and socially responsible; be organized, has the ability to prioritize, and solve problems.

Resumes or other supplemental material cannot be substituted for any part of the application.  Please send it along with your resume to:  NEO A&M College, Human Resources, 200 I Street NE, Miami, OK 74354 or neopayroll@neo.edu. AA/EOE

The College has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by the supervisors as deemed appropriate.  This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

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