Director of Student Support Services

September 26, 2024

Student Support Services Department

Job Description

POSITION SUMMARY

This is a full-time position in Student Support Services (SSS) funded by the United States Department of Education to improve the persistence, graduation, and transfer rates of first-generation and income-eligible college students at Northeastern Oklahoma A&M College.

ESSENTIAL FUNCTIONS

• Administer program; analyze program operations/procedures; communicate with Dept of Education Program Officer to ensure compliance with federal requirements.
• Authorize expenditures of federal funds; monitor budget.
• Design, implement, and evaluate project services and activities to meet objectives.
• Disseminate information and serve as project liaison to the college and the community about project services.
• Select, hire, supervise, evaluate, and coordinate orientation and training for project staff.
• Identify eligible participants and oversee the student selection process; conduct student interviews; develop strategies to encourage applications from individuals who are members of groups that have been traditionally under-represented.
• Assure equal access to project services for all students.
• Coordinate with college and community service providers to identify and access support services and resources not funded through the project to meet participants needs.
• Promote participants’ success through academic, career, social/personal, financial and transfer counseling to individuals and groups of students in the project.
• Ensure the individual progress of all participants is continuously monitored and tracked; document participant success and attainment of project objectives.
• Enter project data and provide database administration; compile statistical and narrative data; ensure data is accurate and complete; prepare ongoing reports to monitor progress; provide annual performance reports for the U.S. Department of Education.
• Update and maintain program policies and procedures.
• Perform other duties as assigned.

POSITION QUALIFICATIONS

• Master’s degree required in administration, educational leadership, counseling, social work, education, or similar field.
• Minimum two years’ experience in designing/managing SSS or similar program for at-risk students required.
• At least two years’ experience working in higher education, community college preferred with one year in student advising.
• Ability to communicate effectively with students, staff, and community.
• Prior TRIO experience with background similar to SSS eligible participants preferred.
• Experience in writing and managing federal grants preferred.
• Prior experience with management of staff, budgets and federal projects preferred.

OTHER REQUIREMENTS

Resumes or other supplemental material cannot be substituted for any part of the application.  Application can be found online at http://www.neo.edu/employment-application. Please submit it along with your resume or mail to:  NEO A&M College, Human Resources, 200 I Street NE, Miami, OK 74354. AA/EOE

The College has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by the supervisors as deemed appropriate.  This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.